Associate Systems Administrator

Description:

Motive is a leading provider of AI-driven solutions that empower businesses to manage drivers, vehicles, equipment, and fleet-related spend in a single system. Serving over 120,000 customers across industries such as transportation, logistics, construction, and manufacturing, we are transforming physical operations with cutting-edge automation and visibility tools.

We are looking for an Associate Systems Administrator to manage and support Salesforce and integrated Enterprise Systems applications used across our internal teams, including Sales, Marketing, Customer Support, and Finance. This role requires a strong understanding of Salesforce administration, system integration, and business processes to optimize system performance and user experience.

Key Responsibilities:

🔹 Salesforce & Enterprise Systems Administration

• Provide real-time support for Salesforce and integrated systems, troubleshooting issues via the Enterprise Systems Service Desk.
• Administer and manage Salesforce.com, including user management, data imports/updates, bug investigations, and enhancements.
• Configure user profiles, dashboards, reports, and permissions to optimize workflow efficiency.

🔹 System Enhancements & Process Optimization

• Analyze and prioritize enhancement requests, implementing changes or escalating them to the Change Advisory Board as needed.
• Implement minor admin-level changes in Salesforce and sandboxes based on business requirements.
• Oversee Enterprise Systems Tech-Stack onboarding, ensuring seamless integration with business processes.

🔹 Documentation & Project Management

• Maintain comprehensive documentation for system configurations, processes, and support workflows.
• Manage time-sensitive projects, ensuring accuracy and attention to detail.

Requirements:

✅ Minimum 3 years of experience in Salesforce administration or business systems management.
✅ Salesforce Administration Certification is a must.
✅ Strong understanding of Salesforce Sales & Service Cloud Architecture.
✅ Ability to troubleshoot, analyze, and resolve system-related issues efficiently.
✅ Engineering background with knowledge of business systems technology.
✅ Ability to work independently, manage multiple priorities, and meet deadlines.
✅ Strong analytical, facilitation, and problem-solving skills.
✅ Experience with Zuora and NetSuite is a plus.