Description:
As an Associate ERP Support Officer, you will be responsible for assisting in the planning, execution, and post-implementation support of ERP systems. You will collaborate with cross-functional teams, end-users, and external vendors to ensure a seamless transition to the new ERP platform.
Key Responsibilities:
- Effectively liaising with key stakeholders to collect business requirement and future expectations.
- Support the sales team through the complete sales process.
- Incorporation of financial implementation details like Finance Setup, Receivable Setup, Payable Setups, etc.
- Providing expertise on business processes and procedures through business process documentation and according to defined methods.
- Participating in Future Process Modeling and Business Process Mapping to ensure that the critical business requirements and expectations of the key stakeholders are met.
- Participate in system testing, including unit, integration, and user acceptance testing, to identify and resolve issues before and after deployment.
- Providing functional support on improvement of current business processes and procedures as per industry best practices.
- Excellent verbal and written communication skills.
- Offer ongoing support to end-users, troubleshoot issues, and coordinate with ERP vendors for bug fixes and updates.
- Advanced time management skills and openness to travelling.
- Strong analytical and problem-solving abilities.
- Deliver functional training sessions both remote and onsite.
- Open to travelling
Experience:
- 2+ years of experience implementing, maintaining, and supporting an ERP systems