Associate, Client Support

Description:

The Client Operations team is responsible for providing client support on our business intelligence tool by holding investigative conversations and driving product usage and revenue. Being present in the US, Philippines & Pakistan makes it a truly global team. Members of the team get to learn in-depth industry knowledge, produce research, and develop technical skills. You will also work with different teams inside the organization across many functional areas (Sales, Technology, Content & Industry Research, etc).

Impact And Responsibilities

As the nerve center, you will be the face of the organization for our clients. Your regular day will involve answering client queries and being an advocate while showcasing your extensive knowledge of our tools, data, and the industries we cover. The top financial institutions in the world will rely on you to solve issues they are unable to resolve on their own.
 

• Provide client support via phone, email, and other mediums.
• Make suggestions regarding product usability, presentation, and data quality.
• Partner with product teams for timely and thorough testing of our products, with a focus on the client experience.
• Exercise independent judgment during UAT in developing test plans and evaluating testing results.
• Collaborate with Senior Associates on projects to improve and develop subject matter expertise, including data pulls and editorial support.
• Partner with clients to identify template opportunities and guide them through our template-building process.
• Provide research & analysis support to Senior Associates.
   

What We're Looking For

Basic Required Qualifications:
 

• Minimum of a Bachelor's degree in Economics or Finance and/or relevant work experience required.
• Succinct communication skills.
• Strong collaboration skills.
• Strong financial knowledge or knowledge of the global economy.
• Proficient ability to navigate and use common computer programs.