Associate

Description:

The Client Operations team is responsible for providing client support on our business intelligence tool by holding investigative conversations & driving product usage and revenue. Being present in the US, Philippines & Pakistan makes it a truly global team. Members of the team get to learn in-depth industry knowledge, produce research and develop technical skills. You will also work with different teams inside the organization across many functional areas (Sales, Technology, Content & Industry Research etc).

The Impact

Being the nerve center, you will be the face of the organization for our clients. Your regular day would require you to answer client queries and being an advocate while showcasing your vast knowledge of our tools, data and the industries we cover. The top financial institutions in the world will ask you to figure out things they are unable to understand on their own.

Responsibilities

• Provide client support via phone, email and other mediums
• Make suggestions in regards to product usability, presentation, and data quality
• Partner with product teams on timely and thorough testing of our products, with an eye toward the client experience
• Exercise independent discernment during UAT in developing test plans and evaluating results of testing
• Work with Senior Associates on projects which improve and develop subject matter expertise, these include performing data pulls and providing editorial support
• Partner with clients to identify template opportunities and guide them through our template building process
• Provide research & analysis support to Senior Associate