Description:
As the face of the organization, we have a strong impact on our clients’ opinion of the quality of the company as a whole, driving product usage and revenue. As we are in direct contact with clients and understand their needs, we also have the opportunity to relay client feedback to the company, which is valuable in shaping future product releases.
What’s In It For You
- Associate will develop industry knowledge by working with our diverse client base at various financial institutions, consultants, government organizations and universities.
- Improve their technical expertise with software programs such as MS Excel and SQL.
- Work closely with industry experts across the globe, which will help promote your development and professional growth.
- Be part of an organization that is a results-focused meritocracy. We set high standards and value accountability. We seek to identify and reward extraordinary performance with growth opportunities.
Responsibilities
- Primary point of contact for providing critical research and value-add knowledge to our diverse client base at various companies primarily in US, and across the globe, through calls, e-mails and web-chat.
- Channel client ideas and feedback to our content and product management teams to help improve the quality and accuracy of our database and products.
- Work with senior team members on projects and develop subject matter expertise in different sectors of the Energy industry: natural gas, power, coal.
- Record webcasts that provide demos of S&P Global Market Intelligence products and cover major industry trends.
- Work with clients and financial modelling team to help build customized, data-driven Excel models.
- Participate in user acceptance testing efforts within area of focus to ensure that products meet the highest standard for client experience.
Basic Qualifications
What We’re Looking For
- Bachelor/Undergraduate Degree holder, preferably in Economics, Finance or Accounting.
- Excellent critical thinking and problem solving abilities
- Must be proactive and capable of multitasking effectively
- Exceptional communication and interpersonal skills
- Possesses strong attention to detail and can independently conduct due diligence for research
- Team-player mentality with strong collaboration skills
- Flexible to changes in a dynamic environment
- Provide and accept constructive feedback