Associate

Description:

The trifecta of skills; data, product and client management, allows the UAT to bridge that gap between all

the functions involved in building the product. Giving an external look at the product, needs the necessary

amount of insight on how the product is built, and the knowledge of the capabilities and limitations allows

the product to grow in the direction that is both beneficial to the user and in the direction of the

organization.

Product Analysts function is an essential part of the organizations functions that allows the product to

constantly improve and deliver the essential intelligence both from a development and support

perspectives.

What’s in it for you?

Work closely across the technical, product, commercial, and client teams to research and solve problems, providing critical input on key product decisions, and be on the leading edge of testing
out new product developments prior to launch.
Exposure and experience interacting with the best of minds from product management and technology across the globe.
Hands-on experience working on Agile software development framework.
To become a subject matter expert on how our wide range of Channels products work.
Improve social skills while interacting with industry leaders
Will help gain experience of handling different situations across diverse industries and get acquainted with newer technologies and platforms.

Responsibilities

Lead User Acceptance Testing (UAT): Collaborate closely with agile scrum teams from technology, and product management globally to test the enhancements and developments delivered to our client-facing API and feed products and giving feedback, while keeping a very strong focus on our clients’ perspective, to ensure our clients get what they need.
Execution of UAT against previously defined and signed-off business requirements or user stories
Analysis and interpretation of Business Requirements, and where necessary, elicitation of further information from Business Analysts, Content Subject Matter Experts and Business Systems Analysts.
Facilitate product change awareness: facilitate and conduct knowledge sessions regularly for internal Client Operations & other teams, to help increase their awareness of upcoming changes to products, as well as attract and channelize their feedback into the agile scrum teams developing the products.
Product & business process improvement: interact with Client Support team globally to identify major client pain areas and improvement opportunities in our existing products & business processes.
Continuously develop technical product knowledge and troubleshooting skills.
Serve as the “voice of the customer” in the product development process, providing critical feedback regarding defect and enhancement prioritization and product lifecycle decision-making.
Resolve product or service problems by clarifying the customer's feedback Coordinate internal projects and determine the best utilization of resources to increase client satisfaction.
Maintain excellent client relationships and engage with key personnel across all levels of client organizations to encourage on time completions and repeat business.
Work directly with clients to effectively manage their needs and preferences.
Be a Product specialist for the DMS and provide in-depth technical assistance on Product Support Cases.
Isolate the root cause by troubleshooting on-the-go and co-ordinate with the relevant Product and Development Teams to get the client issues addressed as a part of the Support Role.
Gain in-depth knowledge of products from a content and delivery standpoint
Assess the technical environment dynamics within the client sites that may impact product performance

What We’re Looking For

Ability to quickly absorb the understanding of new or existing product areas, and assess the product changes from the client’s perspective.
Excellent verbal and written communication skills with the ability to listen, question and understand, and to be clear and concise while expressing thoughts and pushing back with respect when required.
Strong work ethic & discipline.
Ability to take ownership of objectives set, and drive results independently.
Strong team player with excellent people skills, to build good relationships at all levels, locally as well as globally.
Ability to quickly adapt and be flexible to changing requirements and processes, and stretch working hours when required.
Excellent problem solving ability and ability to think out of the box.
Broad exposure to supporting clients on any of our client-facing products is an added advantage.
Good analytical/logical skills, and basic level of understanding on OOPS concepts and
programming.
Flexible to work in Different Shifts to be able to cater to Production Client Issues.

Basic Qualifications/ Skill Set

Bachelor's Degree in Business, Economics, Computer Science, Finance or other relevant field or equivalent practical work experience.
In-depth product and data knowledge.
Solid written, verbal communication and presentation skills.
Ability to prioritize and handle multiple projects at once.
Time and resource management skills a must.
Client and project management expertise.
Adept at research practices.
Working knowledge of SQL and Excel.
Familiar with API/ Web Services