Description:
Responsibilities
- Provide client support via phone, email, and chat
- Make suggestions regarding product usability, presentation, and data quality
- Work with clients and internal colleagues to help build customized, data-intensive Excel models
- You will work with Associates on projects that improve and develop subject matter expertise of the Associate
- Work alongside Account Management, Data Management, Product Management, Technical Support, and Financial Modeling to address client concerns
- Conduct product demo/walkthrough of Capital IQ Pro to the clients, particularly focusing on FIG solutions and Product functionalities
- Assist with Training and Mentoring new hires after demonstrating expertise in product knowledge and best practices for client and case management
Basic Qualifications
What We’re Looking For:
- Minimum of a Bachelor's/College degree in Economics, Finance or equivalent
- Knowledgeable in finance, capital markets or the global economy
- Excellent written and verbal communication skills
- Strong attention to detail and ability to multitask effectively
- Team-player mentality with tight-knit teamwork skills
- Flexible to changes in a rapidly growing environment