Description:
As an Assistant Dispatcher at Gulaal, you will play a pivotal role in ensuring the smooth and efficient flow of our fashion products from the warehouse to customer's doorstep. You will work closely with our dispatch team to coordinate deliveries, track shipments, and maintain clear communication channels to uphold our commitment to exceptional service.
Responsibilities:
- Assist in scheduling and dispatching delivery personnel to fulfill customer orders promptly.
- Monitor shipments progress and address any delays or issues to minimize disruptions in delivery schedule while managing merchandise.
- Maintain detailed records of dispatch activities, including order status, delivery routes, and inventory levels.
- Communicate effectively with delivery drivers, providing instructions, updates, and support as needed.
- Collaborate with customer service representatives to resolve delivery-related inquiries and concerns.
- Assist in optimizing delivery routes and logistics processes to enhance efficiency and reduce costs.
- Provide administrative support to the dispatch team, including data entry, filing, and documentation.
Qualifications:
- High school diploma or equivalent; additional education or training in logistics or supply chain management is a plus.
- Previous experience in dispatching, logistics, or customer service, preferably in the e-commerce or retail industry.
- Excellent communication skills, both verbal and written, with the ability to interact professionally with team members and external partners.
- Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.
- Proficiency in computer applications, including Microsoft Office and logistics software; experience with e-commerce platforms is an advantage.
- Ability to work collaboratively in a fast-paced environment while maintaining a positive attitude and problem-solving mindset.
- Flexibility to work occasional evenings, weekends, or overtime hours as needed to support business operations.