Description:
As the face of the organization, your regular day requires you to answer client queries regarding the structure and mechanics of the vast array of Data Feed packages. You’ll need to troubleshoot to figure out what the client needs to know, test updates periodically on the Data Feed platform. You will also work with different teams inside the organization across many functional areas (Sales, Relationship Management, Technology, Product Management, Content & Industry Research, etc).
What’s In It For You
- Sharpen your professional and social skills while interacting with development teams of major organizations.
- Develop your industry knowledge by working with our diverse client base at various financial institutions, government organizations and Universities located across the globe.
- Get a chance to collaborate with different functions in the organization; sales, content, product management.
- Be a part of a company that is a results-focused meritocracy. We set high standards and value accountability. We seek to identify and reward extraordinary performance with growth opportunities.
Responsibilities
- Provide client support via phone, email, and other mediums
- Make suggestions in regard to product usability, presentation, and data quality
- Assist sales representatives in ensuring clients understand the dynamics of using SNL Data Feeds.
- UAT on SNL Data Feed product releases.
- Maintain product documentation of all Legacy SNL Data Feeds.
- Work with Senior Associates on projects which improve and develop Data Feeds and SNL data over XpressFeeds
What We’re Looking For
- Minimum of a Bachelor's/College degree in Computer Science
- Exceptional written & verbal communication and interpersonal skills
- Intermediate understanding of SQL language.
- Excellent critical thinking and problem-solving abilities
- Strong attention to detail and ability to multitask effectively
- Team-player mentality with strong collaboration skills.
- Flexible to changes in a rapidly evolving environment.