Account Manager

Description:

The Role: Account Manager, Primary Grade (relevant for internal applicants only): 09 The Location: Islamabad/ M The Role: As the key partner for our clients, the Account Management team masters industry and product knowledge to keep clients informed. Account Managers work with their clients to learn about the challenges and opportunities they face and discuss how Market Intelligence solutions can enable them to achieve value through their partnership with the organization. The Impact: In this role you will have the opportunity to immerse yourself in the exciting expansion of our client segmentation model. You’ll be part of the global Primary team dedicated to providing high quality client experiences through a self-disruptive mindset and collaborative pod structure. This team will have a special focus on the growth of the overall book of business through greenfield opportunities in addition to renewal of existing business. Responsibilities: This position will be managing accounts within the Pacific Region Proactive outreach to assigned accounts to ensure client satisfaction through thorough understanding of customers’ workflow Discuss current service use case Assess clients' needs for new opportunities and work to close greenfield sales Ability to excel in a matrixed environment by coordinating with Prospecting, Customer Success, and Marketing to promote book of business growth Manage incoming calls and e-mails from assigned accounts Provide client training through a variety of channels Contact all new contracts added and users to drive product's adoption Act as point person for timely client resolution when engaging cross-functional department across MI organization and provide feedback to product management Document all client interactions and actively coordinate outreach efforts with thoughtful use of CRM tool Secure renewal through coordination with pod lead, manager, and other teammates Demonstrate ability to communicate MI's value subscription pricing effectively and clearly Maintain and grow industry knowledge by attending webinars and other topical trainings Other tasks as assigned Basic Qualifications: University degree or equivalent education Experience working with corporations and professional service organizations in a client service, sales, or product support role/setting.