Description:
In this role you will have the opportunity to immerse yourself in the exciting expansion of our client segmentation model. You’ll be part of the global Primary team dedicated to providing high quality client experiences through a self-disruptive mindset and collaborative pod structure. This team will have a special focus on the growth of the overall book of business through greenfield opportunities in addition to renewal of existing business.
Responsibilities
- This position will be managing accounts within the Pacific Region
- Proactive outreach to assigned accounts to ensure client satisfaction through thorough understanding of customers’ workflow
- Discuss current service use case
- Assess clients' needs for new opportunities and work to close greenfield sales
- Ability to excel in a matrixed environment by coordinating with Prospecting, Customer Success, and Marketing to promote book of business growth
- Manage incoming calls and e-mails from assigned accounts
- Provide client training through a variety of channels
- Contact all new contracts added and users to drive product's adoption
- Act as point person for timely client resolution when engaging cross-functional department across MI organization and provide feedback to product management
- Document all client interactions and actively coordinate outreach efforts with thoughtful use of CRM tool
- Secure renewal through coordination with pod lead, manager, and other teammates
- Demonstrate ability to communicate MI's value subscription pricing effectively and clearly
- Maintain and grow industry knowledge by attending webinars and other topical trainings
- Other tasks as assigned
Basic Qualifications
- University degree or equivalent education
- Experience working with corporations and professional service organizations in a client service, sales, or product support role/setting.
- Interest in solving problems for clients through the delivery of market data solutions and analytical tools.
- Proficiency in MS Office, Excel and Salesforce.
- Strong interpersonal communication skills, and confident in delivering product demonstrations.