Account Manager

Description:

Responsibilities

• Proactive outreach to assigned accounts to ensure client satisfaction through thorough understanding of customers’ workflow
• Discuss current service use case
• Assess clients' needs for new opportunities and work to close greenfield sales
• Ability to excel in a matrixed environment by coordinating with Prospecting, Customer Success, and Marketing to promote book of business growth
• Manage incoming calls and e-mails from assigned accounts
• Provide client training through a variety of channels
• Contact all new contracts added and users to drive product's adoption
• Act as point person for timely client resolution when engaging cross-functional department across MI organization and provide feedback to product management
• Document all client interactions and actively coordinate outreach efforts with thoughtful use of CRM tool
• Secure renewal through coordination with pod lead, manager, and other teammates
• Demonstrate ability to communicate MI's value subscription pricing effectively and clearly
• Maintain and grow industry knowledge by attending webinars and other topical trainings