Proactive outreach to assigned accounts to ensure client satisfaction through thorough understanding of customers’ workflow
Discuss current service use case
Assess clients' needs for new opportunities and work to close greenfield sales
Ability to excel in a matrixed environment by coordinating with Prospecting, Customer Success, and Marketing to promote book of business growth
Manage incoming calls and e-mails from assigned accounts
Provide client training through a variety of channels
Contact all new contracts added and users to drive product's adoption
Act as point person for timely client resolution when engaging cross-functional department across MI organization and provide feedback to product management
Document all client interactions and actively coordinate outreach efforts with thoughtful use of CRM tool
Secure renewal through coordination with pod lead, manager, and other teammates
Demonstrate ability to communicate MI's value subscription pricing effectively and clearly
Maintain and grow industry knowledge by attending webinars and other topical trainings