Account Manager

 

Description:

  • Proactive outreach to assigned accounts to ensure client satisfaction through thorough understanding of customers’ workflow
  • Discuss current service use case
  • Assess clients' needs for new opportunities and work to close greenfield sales
  • Ability to excel in a matrixed environment by coordinating with Prospecting, Customer Success, and Marketing to promote book of business growth
  • Manage incoming calls and e-mails from assigned accounts
  • Provide client training through a variety of channels
  • Contact all new contracts added and users to drive product's adoption
  • Act as point person for timely client resolution when engaging cross-functional department across MI organization and provide feedback to product management
  • Document all client interactions and actively coordinate outreach efforts with thoughtful use of CRM tool
  • Secure renewal through coordination with pod lead, manager, and other teammates
  • Demonstrate ability to communicate MI's value subscription pricing effectively and clearly
  • Maintain and grow industry knowledge by attending webinars and other topical trainings
  • Other tasks as assigned

Basic Qualifications

  • University degree or equivalent education
  • Experience working with corporations and professional service organizations in a client service, sales, or product support role/setting.
  • Interest in solving problems for clients through the delivery of market data solutions and analytical tools.
  • Proficiency in MS Office, Excel and Salesforce.
  • Strong interpersonal communication skills, and confident in delivering product demonstrations.
  • Must be amenable to work in a US business hours

Organization S&P Global
Industry Accounting / Finance / Audit Jobs
Occupational Category Account Manager
Job Location Islamabad,Pakistan
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2023-03-21 12:35 pm
Expires on 2024-12-04