Account Manager

Description:

What’s In It For You

• Exposure to senior management within the client base of the Financial Institutions segment
• Working with a dynamic and global Account Management team, alongside numerous internal counterparts like Product Management, Client Support, and Marketing
• Autonomy in owning and managing complex client relationships
• Professional and personal growth while supporting an evolving, dynamic team

Responsibilities: 

• Proactive outreach to assigned accounts to ensure client satisfaction through thorough understanding of customers’ workflow 
• Discuss current service use case 
• Assess clients' needs for new opportunities and work with the global teams on securing those
• Ability to excel in a matrixed environment by coordinating with Commercial Development, Customer Success, and other Commercial teams to promote client relationship growth
• Manage incoming calls and e-mails from assigned accounts 
• Provide client training through a variety of channels
• Contact all new clients added and users to drive product's adoption 
• Act as point person for timely client resolution when engaging cross-functional department across MI organization and provide feedback to product management 
• Document all client interactions and actively coordinate outreach efforts with thoughtful use of CRM tool 
• Secure client relationships through coordination with pod lead, manager, and other teammates  
• Demonstrate ability to communicate MI's value subscription pricing effectively and clearly 
• Maintain and grow industry knowledge by attending webinars and other topical trainings 
• Other tasks as assigned